WHAT IS YOUR PRICING AND PACKAGE STRUCTURE?

Please download the 2016 Natalie’s Box Media Kit for package pricing and details.

HOW DOES YOUR BRANDING PROCESS WORK?

Please see my process guide page to review my branding process so you know exactly what to expect.

ARE YOUR INITIAL DEPOSITS REFUNDABLE?

Please keep in mind that all deposits are nonrefundable as it is our way of securing your spot in our queue.  I often book my projects several months ahead of time and scheduling is the key to making sure I give all of my clients the proper amount of time their project deserves.  With that, I often turn away clients for your reserved time slot.  Therefore, if you back out it may leave an empty spot that could have been given to another project.  Our nonrefundable deposit is our way of securing payment and making sure our clients are serious about moving forward with their project.

WHAT ARE YOUR BILLING AND INVOICING METHODS?

I graciously accept Paypal or Skrill payments. Most branding-only project payments are due in two parts, the first half payment is due upon booking and to hold your spot in the queue.  The second half of the project payment is delivered at project completion, before any final logo/branding files are delivered. I offer extended payment plans for full branding projects (brand + print + website) with 4 total milestone payments due across the span of our project together to make the investment work for your business.  All milestone payment due dates will be detailed in your proposal.

DO YOU HOST THE WEBSITES YOU DESIGN?

No, the desired domain name and hosting services must be purchased by the client. There are several hosting services that provide excellent customer service.  If you are looking for a reliable and cost efficient hosting service, I recommend that you use siteground.com or bluehost.com for your domain purchase and hosting services{please note that I do get a commission if you follow the links to either bluehost or hostgator and purchase their services}.  Our team works with both of these providers on a regular basis and their customer service is pretty fabulous in my experience.  With that said, Natalie’s Box is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site.  The Natalie’s Box’s website package does not include future WordPress CMS or Squarespace update compatibility issues for your site.  After the launch of the site, all additional work will be quoted and billed at our hourly rate.  Client must provide Natalie’s Box with FTP access to their server.

DO YOU HAVE OFFICE HOURS?

Yes.  In an effort to respect your time as well as my family’s time, I have established working office hours. I schedule phone calls Monday through Friday between the hours of 9am and 5pm EST and emails are accepted anytime. I typically respond to emails and calls anywhere from 24 hours to 72 business hours after receipt.  I do my best to respond as promptly as possible and response time usually depends on my work load at that time.  I do prefer to schedule all calls, Skype, and Google Hangout sessions in advance so that I may plan to be available and allot the proper amount of time for our conversation.